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Future of Customer Support

Home by NB Case Study

587% ROI

Due to high traffic from social media and their website, Home by NB received a flood of questions about promotions, product features, warranty terms, and return policies.

Some customers would leave the site after adding products to their cart simply because they didn’t get answers in time.

21 135€ Saved Annually

In the first 30 days alone, the AI assistant handled 707 conversations.

Together with the client, we calculated that this equals 123 hours saved each month.

But for the Home by NB team, the biggest value goes beyond just cost savings.

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Testimonials (all 10 out of 10)

We implemented an AI assistant feature on our medical institution’s website. Thanks to MB Parnidia, everything was completed smoothly, professionally, and with quick resolution of any issues that came up.

The assistant’s functionality exceeded our expectations. Our highest praise and full recommendation!

Arune
Pilenai Clinic

10 out of 10

Vitalijus Dubietis
CEO @ Verskis.lt

Parnidia implemented an AI assistant on https://www.verskis.lt/pagalba. Now around 80% of our customers find answers on their own, quickly and easily, without us needing to reply to emails manually.

Working with this team was an absolute pleasure! The solution integrated seamlessly into our support system and now helps customers get fast and accurate responses.

The team proved to be extremely competent and professional - they delivered everything quickly and communicated clearly throughout the entire process. The results exceeded our expectations. Highly recommended!

10 out of 10

From the very first steps, we felt the team’s commitment, quick responsiveness, and genuine effort to understand our needs and find the best solutions.

The AI solution wasn’t just technologically advanced. It was perfectly tailored to our customer service needs. It helped us enhance the user experience on our website while managing inquiry flow more efficiently. We especially appreciate the team’s flexibility, thorough consultations, and speed. Every question was resolved quickly, and the recommendations were always clear and valuable.

We’re happy to have chosen Parnidia as our technology partner and confidently recommend their services to anyone looking for innovative solutions and a trustworthy team!

10 out of 10

Zygimantas Seskauskis
Business Analyst @ Home by NB

10 out of 10

We collaborated on implementing an AI assistant in our online store.

The cooperation was smooth, problems were resolved quickly, and all our needs and feedback were taken into account. Thank you!

Simona Germoniene
Business analyst @ Teida

We’ll evaluate AI adaptability for your specific case

Rugile Barauskaite
Activities Coordinator @ Red Cross

An AI assistant on the Lithuanian Red Cross website? Maybe we imagined it in the distant future, but with the help of the Parnidia team, we implemented it quickly and easily. 🙏

A heartfelt thank-you and full recommendation to any organization looking to make their workday easier. Our assistant is still learning, but already responds to every inquiry reliably and with full commitment!

10 out of 10

We’re very happy with the AI assistant on our website eraesthetic.shop. It provides our customers with fast, accurate, and convenient support, significantly improving their shopping experience.

The assistant doesn’t just answer questions, it also offers helpful recommendations and helps users find the information they need within seconds. It’s truly an efficient tool that saves time for both our team and our website visitors.

10 out of 10

Grazina Urboniene
Marketing director @ Era Esthetic